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FAQ

Compliance in general

What does ‘website compliance’ mean?

Website compliance means that your website meets all legal requirements applicable to online presences. These include data protection regulations, legal notice requirements, cookie policies, and—starting in June 2025—accessibility standards. Security is also a key component of compliance. If your website isn’t secure, it isn’t compliant!

What does ‘website compliance’ mean?

Is it a problem if I am not familiar with the whole subject?

No, that's not a problem at all! Very few people are familiar with this topic. However, since the security of your website and its compliance is very important (not only for you, but possibly also for customers, trading partners and infrastructures), JOUO explains everything to you. With JOUO you can see your problems, tackle them and understand them without having any IT knowledge.

Is it a problem if I am not familiar with the whole subject?

What is the difference between a website and a web page?

A web page is a single page on the Internet, while a website is the entire Internet presence. A website consists of several web pages, just as a book consists of several pages. The website is the complete work, the web page a single page of it.

What is the difference between a website and a web page?

JOUO's range of services

What will be scanned for an audit of ‘a website’?

When we talk about "a website", we don't mean a single page (e.g. not just "jouo.de/imprint") but all pages and content that are linked to the domain (in our example: everything that belongs to "jouo.de"). What exactly this is depends on the structure of your website. The JOUO audit shows you everything that belongs to your website.

What does JOUO check during a compliance audit?

JOUO checks the following areas:

Security

security vulnerabilities
open ports
server and mail server configurations

Legal requirements

mandatory pages (legal notice, data protection, terms and conditions)
external resources (links, fonts, Google Analytics)
SSL certificate

JOUO is still in the starting blocks, which is why a lot more is planned for the future. In order to achieve a complete compliance check, areas such as accessibility should also be checked by JOUO. Keep an eye on the future page and our news to see what enhancements we are working on.

Does JOUO only offer tests or also direct solutions to solve problems?

JOUO offers the audit with precise recommendations for action. Your IT department can use these to solve the challenges. If you do not have an IT department, we will be happy to recommend the right company for you - simply write to us using the contact form.

Is there only a one-off or also an ongoing check of my website?

JOUO updates your audit results and recommendations once a month. In the future, you will also be able to view a history of your values in JOUO - we are currently working on this.

Booking and costs

Do I have to enter a payment method for the free version?

No, as there are no costs (and also no hidden costs), there is no need to enter a payment method for the free version.

What does JOUO cost?

JOUO offers a monthly basic subscription of €39.99 per month. This provides you with a full compliance audit for one website, including all details of any vulnerabilities found and associated recommendations. If the JOUO Basic subscription is not enough for you or you prefer something more customised, please contact us via our contact form. You can find all further information about our offers on our pricing page.

Is there a free trial?

Yes, there is a free version. We create the same compliance audit as for paid subscribers, with the difference that not all results and recommendations are shown to you. You get a preview of what JOUO was able to find in your organisation:

number of security vulnerabilities
number of open ports
number of external resources
whether mandatory pages are present
whether a valid SSL certificate is available
whether problems were found with the mail server configuration

What payment methods does JOUO offer?

You can subscribe to JOUO with a credit card or by invoice.

Technical

Why does my website have multiple IP addresses?

There are various reasons why there are usually several IP addresses behind a website. For example, if several providers are used for different services (web server, email, databases, etc.). Sometimes the requests for a website are also distributed across different servers (and therefore several IP addresses) in order to reduce the load and outages.

What information does JOUO need from me for a compliance audit?

JOUO only requires your domain address and your agreement that you will use the information obtained exclusively in a lawful and responsible manner and that you will not take any actions that violate applicable law or the protection of third parties.

JOUO does not require access to your website, as only publicly accessible data is used.

Which of my data can a hacker see?

A hacker can recognise technical details, server information and potential security vulnerabilities from public data on your website. This enables them to exploit vulnerabilities. The information collected serves as the basis for customised cyberattacks that can lead to data loss, financial damage or reputational damage.

Legal matters

Which data protection laws do the TOMs cover?

The documentation of TOMs (technical and organizational measures) is required by several data protection laws. In Germany, it is generally the General Data Protection Regulation (GDPR), which is implemented by the Federal Data Protection Act (BDSG) and the state data protection laws. In Switzerland, the new Data Protection Act (nDSG) applies, which provides for higher fines for private controllers. The TOMs are also relevant for the EU-wide NIS2 Directive (Network and Information Security Directive), which obliges companies to adopt a national cyber security strategy.

Why is it important that my website is legally compliant?

If a website is not compliant, this can lead to warnings or even legal action. A legally compliant website also creates trust.

What are the consequences of legal violations?

Warning letters can quickly cost several hundred to thousand euros. Data protection violations can be penalised with fines of up to 4% of your company's global annual turnover. Competitors or consumer protection organisations can take legal action in the event of competition law infringements. Insecure websites not only violate the GDPR but can also be hacked more easily; in the worst case, all company data is irretrievably lost.

Can I trust JOUO with my data?

Yes, you can.

Firstly, JOUO does not collect any personal data and secondly, it works exclusively with publicly accessible data. This data is stored on German servers and is not passed on to third parties or third countries.

The JOUO team also aims to help small and medium-sized companies and work together to create a more secure infrastructure. We want to work together to combat criminal offences on the Internet #DoNotFightAlone.

Can JOUO guarantee that my website will be warning-proof after the check?

There is no absolute guarantee, as laws can change and JOUO can never check everything 100% perfectly. But in some cases, the legislator may honour the fact that you are actively working to eliminate the security gaps on your website and comply with regulations.

Would you like to read more?

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